Cancelling a Service
Diana: You’ve reached Customer service for Bully Services. How may I help you today?
Phillip: I’d like to Cancel my service.
Diana: Why do you want to cancel?
Phillip: I’m Switching to another company with cheaper services. I’m no longer Under contract so there should be no Early-termination penalties.
Diana: Let’s take a look at your account. I’m sure we can make you an offer so you won’t want to Discontinue service.
Phillip: I’ve Made up my mind. I just want to cancel.
Diana: As a customer service Rep, it’s my job to find a way To retain you as a valued customer. Please Bear with me, sir.
Phillip: Really, I’m not interested in any offers you can make. No High-pressure tactics are going to work with me, so please just cancel my service.
Diana: Please, sir, be Reasonable. I’m trying to work with you so you won’t miss out on our great deals. If you sign a new two-year contract or set up Auto-pay, I can offer you…
Phillip: I’m not interested. I want to cancel – now!
Diana: Just let me tell you about these three plans that are available to you at a lower price. I know that Deep down you don’t really want to cancel your service.
Phillip: I do want to cancel my service and I want to do it right now!
Diana: Sir, please! You’re being a little Pushy.
Phillip: I’m being a little pushy?!
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