Max: Hello, hello, is this Call-in tech support?
Grace: Yes, my name is Grace and this is the Help desk. How can I help you today?
Max: I’m having a problem with my machine and I don’t know what to do.
Grace: Have you tried reading our online Troubleshooting guide or asking your question on the Support forum?
Max: The what?
Grace: Never mind. Can you describe the problem you’re having?
Max: It doesn’t work.
Grace: I understand that. What exactly is the Malfunction?
Max: It’s not working.
Grace: For me To diagnose whether it’s a Software or Hardware problem, I’ll need more information. Unfortunately, I can’t repair it Remotely.
Max: Okay, I understand.
Grace: Good. We offer all kinds of support, from Setup to Customization to Disaster recovery, but I can’t do anything if I don’t understand the problem.
Grace: Could you Walk me through what happens when you turn on the machine?
Grace: Nothing? Nothing at all?
Max: Zip, zilch, zero.
Grace: Sir, is the machine Plugged in?
Max: Oh, it needs to be plugged in?