Calling Tech Support
I recently Signed up for a new ISP for my office, using DSL. I managed to get the Modem and the Router Configured properly, but now my email won’t work. I Dug out the manual that came with the modem and called the Toll-free line for Technical support. I’m not a big fan of most IT departments, but if something doesn’t work, they’re The only game in town.
I explained to the Tech support person that I couldn’t get my email to send or receive. He asked me if I had checked the Ethernet connection from the modem to the router, and I said I did. Then he asked if I had run any Diagnostics on the email software, and if I was able to Connect to the web. I said no to both of these questions. He told me he would Submit a ticket and have the problem Escalated to the next level. Someone should be calling me back, he said.
I won’t hold my breath!
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